HELP DESK

TELFORDS provide 24/7 Response Help Desk & Call Out Support Centre, 365 days a year.

The performance of our service centre is continually monitored to maintain the highest levels of service for our clients.

Our help desk manages all request with the support of customised software that allows us to track user requests from the initial call to problem resolution.

All calls for support are recorded and in turn actioned by the relevant level of service.

We provide a unique tracking reference in every case to ensure that all calls are dealt with promptly within customer agreed service levels.